TERMS OF SERVICE

Last updated: October 4, 2026

OVERVIEW

Welcome to VexalDesign. The terms “we,” “us,” and “our” refer to VexalDesign. We operate this website and online store, including all related information, content, features, products, and services, to provide customers with access to our logo design and brand identity services.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our services.

By visiting our website, browsing our store, purchasing a service, or otherwise interacting with us, you agree to be bound by these Terms of Service and any policies referenced herein. If you do not agree to these terms, please discontinue using our website and services.

1. ELIGIBILITY AND USE OF OUR WEBSITE

By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You agree to use our website and services only for lawful purposes. You must not use our website to engage in fraudulent, misleading, unlawful, or harmful activities or to violate the rights of others.

You agree not to interfere with the security, operation, or functionality of our website or attempt to gain unauthorized access to any systems, accounts, or information.

2. OUR SERVICES

VexalDesign provides logo design and related brand identity services. The specific features, deliverables, revisions, and other inclusions depend on the package or service displayed on the relevant product page at the time of purchase.

We make reasonable efforts to describe our services accurately. However, examples, previews, mockups, and promotional images are provided to illustrate our design approach and may not represent the exact final deliverables.

Please review the description of your selected package carefully before placing an order.

3. ORDERS AND ACCEPTANCE

When you place an order through our website, you agree to provide accurate, complete, and current information.

Submitting an order constitutes a request to purchase the selected service. An order confirmation email acknowledges receipt of your order but does not necessarily mean that we have accepted it or that work has started.

We reserve the right to decline, cancel, or limit orders where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, inaccurate information, service unavailability, or other legitimate business reasons.

If we cancel an order after payment, any applicable refund will be handled in accordance with our Refund Policy and applicable law.

4. PRICING AND PAYMENT

Prices are displayed on the relevant product pages and may be changed from time to time. The price applicable to your order is generally the price presented at checkout when you complete your purchase, subject to applicable law.

You agree to provide valid payment information and authorize the applicable payment provider to process the amount due for your order.

We may use third-party payment processors to facilitate transactions. Payment processing may be subject to the terms and privacy policies of those providers.

You are responsible for reviewing your order details, applicable charges, and any taxes presented at checkout before completing your purchase.

5. DIGITAL DELIVERABLES AND DELIVERY

Our services may include digital files, logo concepts, final artwork, and other design materials, depending on the package purchased.

Delivery timelines, file formats, and included deliverables will be communicated through the applicable product description, checkout information, or direct communication with you.

Delivery estimates are provided in good faith and may vary depending on project complexity, customer feedback, revision requests, and the availability of information required to complete the work.

You agree to provide the information and feedback reasonably necessary for us to complete your project.

6. REVISIONS AND CUSTOMER FEEDBACK

Revision allowances and the scope of revisions depend on the package purchased.

You are responsible for reviewing the design concepts and providing clear, constructive feedback within a reasonable period.

Requests that substantially change the original project scope, require additional concepts, or exceed the revisions included in your package may require an additional purchase or separate agreement.

We will communicate any applicable additional charges before proceeding with work outside the original scope.

7. REFUNDS AND CANCELLATIONS

Refund requests and order cancellations are governed by our Refund Policy, which forms part of these Terms of Service.

Refund eligibility may depend on the status of the order, whether design work has commenced, whether deliverables have been provided, and the circumstances of the request.

Nothing in these Terms of Service or our Refund Policy excludes or limits consumer rights that cannot legally be excluded or limited under applicable law.

Please review our Refund Policy before purchasing a service.

8. INTELLECTUAL PROPERTY

Our Website Content

Unless otherwise stated, the content on our website, including text, graphics, website design elements, branding, and promotional materials, is owned by or licensed to VexalDesign and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit our website content without prior authorization, except where permitted by law.

Customer-Provided Materials

You retain responsibility for the materials, names, images, text, and other content you provide to us.

By submitting materials for a project, you confirm that you have the necessary rights and permissions to use them and authorize us to use them for the purpose of providing the services you purchased.

Custom Logo Designs

The ownership, licensing, and permitted use of a completed logo design will be determined by the terms communicated for the applicable package and any separate written agreement.

Where a package provides for a transfer of rights, the transfer will take effect according to the applicable agreement and after any required payment has been completed.

Third-party fonts, stock assets, software components, or other materials incorporated into a design may remain subject to their own licensing conditions.

We do not guarantee that every proposed design is available for trademark registration or that it will not resemble an existing mark. Customers are responsible for obtaining appropriate legal advice and conducting any necessary trademark searches before using or registering a logo.

9. CUSTOMER RESPONSIBILITIES

You agree to:

• Provide accurate information about your business and design requirements.
• Ensure that all materials you submit may lawfully be used for your project.
• Review design concepts and provide feedback in a timely manner.
• Use the delivered designs in compliance with applicable laws and third-party rights.
• Avoid submitting content that is unlawful, misleading, infringing, or otherwise prohibited.

We may decline requests that would require us to violate applicable laws or infringe the rights of others.

10. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, applications, payment processors, or external websites.

We do not control all third-party services and are not responsible for their independent content, availability, policies, or practices.

Your use of third-party services may be subject to separate terms and conditions. We encourage you to review those terms before using the relevant services.

11. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to service descriptions, pricing, promotions, or availability.

We reserve the right to correct errors and update information where appropriate and permitted by law.

If an error materially affects an order you have placed, we will take reasonable steps to address the issue in accordance with applicable law.

12. PROHIBITED USES

You may not use our website or services:

• For unlawful purposes or to encourage unlawful activity.
• To violate intellectual property or other legal rights.
• To submit fraudulent orders or misleading information.
• To transmit malicious software or interfere with website security.
• To collect or misuse the personal information of others.
• To attempt unauthorized access to our systems.
• To engage in conduct that disrupts or damages our website or services.

We may take reasonable action to protect our website, customers, and business against prohibited activities.

13. DISCLAIMER OF WARRANTIES

Our website and services are provided subject to the warranties, guarantees, and consumer rights required by applicable law.

To the extent permitted by law, we do not guarantee that website access will always be uninterrupted, error-free, or available at all times.

We make reasonable efforts to provide professional design services, but we do not guarantee that a particular design will produce specific commercial results, increase sales, or guarantee business success.

Nothing in this section excludes any warranty or right that cannot legally be excluded.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, VexalDesign will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable mandatory consumer protections.

Where liability may lawfully be limited, the applicable limits will be interpreted in accordance with the governing law and the circumstances of the relevant claim.

15. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising directly from your unlawful use of our website, your infringement of third-party rights, or your material breach of these Terms of Service.

This section does not require you to indemnify us for losses caused by our own unlawful conduct or where such an obligation would be prohibited by law.

16. PRIVACY

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection laws.

Please review our Privacy Policy to understand how we handle personal information.

17. TERMINATION

We may suspend or restrict access to our website or services where reasonably necessary to address fraud, security risks, unlawful conduct, or material violations of these Terms of Service.

Any termination or suspension will be subject to applicable law and will not remove rights or obligations that have already accrued.

Provisions that by their nature should continue after termination, including applicable intellectual property, liability, and dispute-related provisions, will survive to the extent permitted by law.

18. GOVERNING LAW AND DISPUTES

These Terms of Service will be interpreted in accordance with applicable law.

Any dispute arising from the use of our website or services will be handled by the competent courts or dispute-resolution bodies as determined under the law applicable to the relevant transaction.

Nothing in this section deprives consumers of mandatory legal protections or the right to bring proceedings before a competent authority where applicable law provides that right.

19. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our services, business practices, website functionality, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of our website after changes are published will be subject to applicable law. Where required, we will seek your agreement to material changes.

20. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us using the details below.

Business Name: VexalDesign

Website: VexalDesign.com

Email: Design@vexaldesign.com