DELIVERY POLICY

Last updated: October 4, 2026

At VexalDesign, we provide digital logo design and brand identity services. All deliverables covered by our services are provided electronically, so no physical shipping is required.

This Delivery Policy explains how orders are processed and how completed design files are delivered to our customers.

1. Digital Delivery Only

VexalDesign specializes in digital design services, including custom logo design and brand identity solutions.

We do not ship physical products. Depending on the package purchased, your deliverables may include digital logo files, design concepts, and other branding materials specified on the relevant product page.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will review the order details and any project information you have provided.

If additional information is required to begin your project, we may contact you using the email address provided at checkout.

Design work will begin according to the service purchased and the availability of the information necessary to complete your project.

3. Design and Delivery Timeframes

Delivery times depend on the package selected, project complexity, and the time required to receive any necessary information or feedback from you.

An estimated delivery timeframe will be communicated through the relevant product description or direct communication where applicable.

If your project requires additional time, we will make reasonable efforts to inform you of any significant delay.

Delivery estimates are not guaranteed deadlines unless expressly agreed otherwise in writing or required by applicable law.

4. Delivery Method

Completed design files will generally be delivered electronically through the email address provided with your order or through another agreed digital delivery method.

Depending on your package, files may be supplied in formats such as PNG, JPG, SVG, or PDF, where included in the service description.

Please review the relevant product page to confirm the file formats and deliverables included with your purchase.

5. Customer Responsibilities

To help us deliver your order efficiently, please ensure that:

• Your email address is accurate and accessible.
• Your project details and design requirements are complete.
• You respond to requests for additional information or feedback when necessary.
• You check your inbox and spam or junk folders for order updates and delivery emails.

Delays caused by incomplete information, delayed feedback, or an inaccessible email address may affect your project’s delivery timeframe.

6. Revisions and Final Delivery

If your package includes revisions, the revision process will follow the terms specified in your selected package.

Requests for revisions may extend the overall project timeline, depending on the nature of the requested changes and the time required to implement them.

The number and scope of included revisions will be determined by the applicable product description or written agreement.

7. Missing Delivery Emails

If you have not received your design files within the communicated delivery timeframe, please check your spam or junk folder first.

If the files are still missing, contact us at Design@vexaldesign.com with your order number and the email address used at checkout.

We will review your order status and assist you with accessing your deliverables.

8. Download and File Access

Customers are responsible for downloading and securely storing their delivered files after receipt.

If you experience difficulties accessing or opening the files we provide, please contact us so we can investigate and offer reasonable assistance.

Any ongoing file storage, re-download availability, or future access arrangements will depend on the terms of your purchased service and any separate agreement.

9. Delivery Issues and Delays

If an unexpected issue prevents us from delivering your order as expected, we will make reasonable efforts to contact you and explain the situation.

Where a delay or failure to deliver requires a refund or other remedy under applicable law or the terms of your purchase, we will handle the matter accordingly.

10. Contact Information

If you have questions about our delivery process or need assistance with an order, please contact us.

Business Name: VexalDesign

Website: VexalDesign.com

Email: Design@vexaldesign.com